Seller FAQs

To begin selling on Truly Free, contact a Seller Success Agent who will provide personalized guidance and support throughout the onboarding process, ensuring your success from day one.

First-time Sellers can leverage Truly Free’s robust onboarding support, user-friendly platform, and resources to confidently build their presence and maximize their sales potential.

Yes, Truly Free is structured to maximize Seller profitability. Our platform offers competitive fees, advanced social selling tools, and direct remarketing capabilities, empowering Sellers to achieve higher margins and build lasting customer relationships.

Sellers can increase sales by creating engaging social content, leveraging the platform’s built-in social media tools, and building authentic customer relationships. Additionally, taking advantage of promotional tools like Group Buys and Deal of the Day campaigns can further boost visibility and conversions.

Shipping costs are entirely customizable. Sellers have the flexibility to set thresholds and define shipping policies that align with their business models and customer expectations.

Sellers receive a 3-month free trial of the comprehensive Seller suite (valued at $297 per month). Post-trial, Sellers can choose to continue with the full suite or opt for a plan that best meets their business needs.

Truly Free operates on a performance-based fee structure, rewarding Sellers who meet higher shipping standards:

• 13% platform fee for orders shipped within 24 hours

• 15% platform fee for orders shipped within 48 hours

• 17% platform fee for orders shipped within 72 hours

Additional fees include:

• Merchant processing fee: ~4.25% per transaction

• Exchange contribution: 1% of each purchase returned to customers as digital coins

• ACH fee: $0.14 per transaction

Sellers benefit from a net 30 withholding system, which ultimately reduces overall fees once payments are fully processed.

Truly Free offers three dynamic participation tiers to support Sellers at every stage of growth:

• Elite Growth: Enterprise Package ($297/month)

  • Tools include Truly Free Social, Truly Free XChange, Truly Free Ignite, Truly Free Sherpa, Truly Free Market, and Truly Free Chat.

  • Designed for established Sellers seeking to dominate their niche with advanced tools like subscription programs, influencer marketing, and gamified rewards.

• Power Forward: Growth Package ($97/month)

  • Includes Truly Free Social and Truly Free Market.

  • Ideal for Sellers focused on scaling reach and deepening customer relationships.

• Starter Momentum: Startup Package ($39/month)

  • Includes Truly Free Market.

  • Perfect for new Sellers or side hustlers just starting their e-commerce journey.

Each tier offers tailored solutions to match Sellers' goals and growth stages.

The Truly Free Social platform merges social media and e-commerce, allowing Sellers to engage with customers, share updates, and build meaningful relationships that drive sales. This unique integration fosters a more personalized and effective approach to selling.

Truly Free incentivizes Sellers to prioritize fast shipping through its tiered fee structure, rewarding those who dispatch orders within 24 to 72 hours. This structure enhances customer satisfaction and encourages operational excellence.

Promotional tools like Group Buys and Deal of the Day enable Sellers to create time-sensitive offers and collective discounts, driving customer engagement and increasing sales volume. Seller Success Agents are available to assist in optimizing these campaigns.

Truly Free XChange allows Sellers to reward customers with digital coins for purchases, turning every transaction into a fun and rewarding experience. This gamified approach encourages repeat business and fosters loyalty.

Refunds and cancellations are managed seamlessly through a built-in net 30 payment withholding system. This approach protects both Sellers and customers while maintaining smooth cash flow for businesses.

Truly Free is the world’s first decentralized social commerce platform, combining the best aspects of social media, e-commerce, and affiliate marketing. By choosing our platform, Sellers gain access to:

• Direct engagement with customers

• A performance-based fee structure that rewards operational efficiency

• Comprehensive tools and resources designed for long-term business success

• A collaborative and innovative ecosystem that empowers growth

Truly Free is the world’s first decentralized social commerce platform, combining the best aspects of social media, e-commerce, and affiliate marketing. By choosing our platform, Sellers gain access to:

• Direct engagement with customers

• A performance-based fee structure that rewards operational efficiency

• Comprehensive tools and resources designed for long-term business success

• A collaborative and innovative ecosystem that empowers growth

The Truly Free Accelerator is a one-time investment of $997, designed to strategically onboard Sellers with efficiency and precision. This comprehensive service sets you up for success from day one by:

• Seamless Product Integration: Quick and easy migration of your inventory via Shopify integration or CSV upload.

• Personalized Growth Strategy: A dedicated 30-minute consultation with our growth experts to tailor a roadmap for achieving your business goals.

• Optimized Offers for Promotion: Assistance in crafting compelling product offers to be promoted across our extensive influencer network, driving immediate visibility and sales.

• Enhanced Platform Setup: Expert guidance to ensure your store, listings, and marketing tools are optimized for maximum impact.

The Accelerator isn’t just onboarding—it’s your launchpad for long-term growth, providing the tools, expertise, and connections you need to thrive in the Truly Free ecosystem.